Business Change Manager - Durban Verfied

Salary Negotiable Durban, Kwazulu-Natal Durban, Kwazulu-Natal more than 14 days ago 24-05-2016 7:29:24 AM
21-06-2016 7:29:24 AM
International Contact Centre searching for full-time Business Change Manager!!!


An International Contact Centre currently has a vacancy for a full-time Business Change Manager.

This is an exciting opportunity to lead and manage project definition, planning, communications, delivery, performance monitoring (including metric definition) and wide business critical projects within the Centre.

Outputs:

• Working with key stakeholders to create and sign-off a calendar of key projects, supported by documented definitions and strategies (what is the project, when is it, how and who it impacts, and the planned approach) in support of planning activities
• Project Preparation: defining and developing plans and ensuring business readiness


Work with key stakeholders to:

• Document and sign-off project approach/strategy
• Develop and sign-off detailed plans (what, when, who, what needed) with a central focus on customer, colleague, cost effectiveness and de-conflicting with other BAU or Change activities
• Define, sign-off and develop mechanisms (metrics, meetings, reporting) to measure performance and success criteria for use during the project
• Report progress during this stage to key Stakeholders
• Define and sign-off project lead indicators/success criteria for monitoring, and ensure MI is in place.
• Initiate, lead and manage projects; ensure all elements are executed as designed and perform to the specified success criteria
• Initiate, lead and manage governance routines (meetings and reporting battle rhythms)
• Critically review and monitor performance versus lead indicators/success criteria and drive actions to mitigate underperformance and maximise opportunities to outperform and implement (at short notice) interventions to course correct
• Deliver effectively client requirements


Skills and Competencies:

• Industrial phycologist degree – Cum Laude preferable
• Business Change or Transformation projects / programmes
• Proficient communicator (written, verbal and visual) to all audience levels
• Strong planning and organisation capabilities
• Strong leadership and people management skills
• Strong planning and analytic capabilities
• Tenacious, adaptable and able to work under pressure

Please only apply should you meet the above criteria.

Please note that correspondence will only be conducted with short listed candidates.

Should you not hear from us within the next 2 weeks, please consider your application unsuccessful.