Business Development/Utilities Manager (Mpumalanga) – R750k

JOB DESCRIPTION

Our client, a reputable Telecommunication company has an exciting opportunity available in their Business Development division for a Key Accounts/Utilities Manager to build and retain business relations with customers in the Mpumalanga region.

ESSENTIALSKILLS, QUALIFICATIONS AND EXPERIENCE REQUIREMENTS:
• Matric
• Degree, Diploma or Certification in Business Development or Project Management
• Previous experience within the telecoms industry a definite advantage
• Previous experience dealing with municipalities
• Minimum 5 years previous experience in the same or similar role at a senior level
• Must have 5+ years solid practical experience in Business Development

KEY PERFORMANCE AREA/TASKS DESCRIPTIONS:
Sales Strategy & Marketing
• Ensure understanding of industry.
• Ensure understanding of competitors.
• Monitor regulatory changes.
• Develop & provide input to marketing material.
• Develop a ‘seamless” launching strategy with no reduction in service delivery.

Business Development
• Identify municipalities in area of responsibility.
• Establish “what if” scenarios for each municipality.
• Do back ground checks on municipalities.
• Set up appointments.
• Propose ’fit for purpose” solutions.
• Preparation of tender documents Submission
• Attend briefing meeting,
• Follow-up.
• Ensure discussions are on-going.

Client Retention

• “Farm” & develop sustainable client relationships.
• Ensure planned social interactions are taking place (Sports events etc.)
• Act as “Face of the company”.
• Ensure in-depth knowledge of each client.
• Ensure actively involved in customer relations (e.g. Golf days etc)
• Build sustainable relationships.

Query Resolution For Business Development
• Ensure awareness of electronic and telephonic queries.
• Evaluate problem & Sort out and Escalate if required
• Ensure effective resolution Follow-up & provides feedback.

Customer Service
• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services:
• To embody the “customer is king” philosophy
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Communicate and coordinate with internal departments
• Provide feedback on the efficiency of the customer service process
Collaboration
• The ability to work in conjunction with other internal and external parties towards the achievement of a common goal.
• Demonstrates respect for the opinions of others
• Identifies and pushes for solutions in which all parties can benefit