Requirements:
Relevant Degree in Information Technology, Computer Science, Engineering or BA Diploma
3 to 4 Years related experience in Role related Product Knowledge and Market Segment Knowledge

Duties:
Drive business profitability in the context of cost management through Business Intelligence solutions
Increase operational efficiency and suggest solutions to enhance cost effectiveness
Measuring customer satisfaction and adherence to Service Level Agreements between business and IT regarding IT service quality and performance
Ensure client retention and satisfaction by delivering a service that is consistent, seamless and error free.
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members to ensure application of BI tools by facilitating sessions to collaborate with stakeholders about options for the solution. Provide high level input to vendor management and assists in resolving any disputes.
Proactively deal with client queries within the agreed turn-around times to resolve Business Intelligence enquiries.
Translate Business Strategies into actionable goals and execute relevant BI projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements
Responsible data governance by doing quality control and auditing of databases to ensure accurate and appropriate use of data
Extract data from various sources and convert it into meaningful information that can enhance the effectiveness of business decisions
Manage existing reports/dashboards through ongoing production of MIS outputs to ensure consistent information supply in the required format/frequency and by adding additional insight into information produced for clients to ensure a value added service to any information request to enhance business efficiencies.
Involvement in new projects, design and develop Business Intelligence solutions in line with business requirements and service ad-hoc requests for information from clients within the required timeframe and specification.