Identify process improvements within the operations environment. The successful candidate will assist operational teams in the mapping of current business processes and will facilitate process enhancements. Focus will be on process analysis and optimisation of existing processes, and to ensure that operational processes and systems are being utilized efficiently.

Key Responsibilities

Confirm and agree priorities of projects and requests for changes together with business stakeholders
Analyse & Design new and enhanced business processes
Maintain all documentation created by and for the Operations business process and management team
Management of documentation will include the cataloging of documents, the improvement of existing material and the support of material development and programs, which will lead to improved Operational efficiencies and effectiveness
Integration with development teams to ensure effective delivery of user requirements
Ensure effective testing
Provide effective leadershipBuild effective and confident relationships with stakeholders (business, ICT and vendors)
Continually seek opportunities to increase customer satisfaction and identify opportunities for business improvement
Provide clear and timeous feedback, and effectively manage business expectations
Support user acceptance testing and regression testing on behalf of Operational end-users.

Key Competencies

Business Analysis and design
Excellent verbal, written and facilitation communication skills
Deadline driven
Team player
Motivated with good interpersonal skills
Analytical with the ability to make good insightful decisions
Marketing knowledge or experience will be advantageous
Ability to cultivate and sustain good working relationships
Ability to influence appropriately
Attention to detail

Qualifications and Experience

Matric/ Grade 12
Relevant diploma or certificate in Business Processing/Analytics, or similar, will be advantageous
Experience in service delivery and testing methodologies will be viewed favourably
Solid understanding of business processes
Product knowledge of retail store cards, credit cards, loans essential
Vision Plus and Alpha Plus systems experience essential
Minimum of 1 years’ experience in similar environment