Business Process Engineer
Role Purpose
Process design development and enhancements within the business to ensure resource and operational alignment with business strategy.
Responsibilities
• Identify process improvements (Cost Savings or efficiency improvements)
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Process design development and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits. Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated)
• Comply with governance in terms of legislative and audit requirements
• Provide handover to the relevant execution team responsible for delivering on approved initiative / project.
• Investigate, analyse and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience by developing presentations and present business cases to business stakeholders in order to formalise into a prioritised project / initiative
• Optimise processes to execute business case benefits by Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated)
• Perform Root Cause Analysis where we experience process breakdowns and develop countermeasures
• Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated) to continuously identify opportunities to improve the process and ensure quality of delivery are obtained Identifying key metrics for measurement after implementation
• Identify key metrics for measurement after implementation and report on the results
• Manage own development to increase own competencies
Additional Requirements
There are no additional requirements associated with this vacancy.
Qualifications and Experience
• B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree). Knowledge of and exposure to Business Process Reengineering, Workflow / Workflow management / Process automation
• Experience in facilitating workshops with business users in order to gather requirements, generate ideas and validate designs.
• Must have at least 3 years process re-engineering experience, involved with assessing, mapping and optimizing business processes.
• Knowledge of and experience in applying formal business process modelling or business analysis
methodologies.
• Root cause analysis experience
• An understanding of Change Management and its importance in business process transformation
• Knowledge of and exposure to Business Process Reengineering, Workflow / Workflow management / Process automation