Must have 2 years sales training experience- essential
Completed or currently studying towards an ODETDP qualification
Must have BPO/ Contact Centre or similar industry experience
Advanced Excel
MS Office

Rotational shifts between Mon - Fri (22:00 - 02:30pm)

Discovery Health Medical Aid; Provident Fund; Group Life; Performance-based bonus

Laptop

Variable Bonus- 10 % of annual CTC (performance based; payable annually in Dec)

Training

· Delivers skills training to all Agents

· Operates within agreed training schedule and meets quality standards

· Delivers induction training

· Delivers on-the-job training

Learning assessments

· Designs pre- and post-training assessments

· Ensures completion of learning assessments and provides relevant feedback based on results

Administration and Record keeping

· Accurately records all learning and development interventions

· Updates all training material to ensure currency and accuracy

· Provides management with relevant training reports

· Ensures training manuals and aids are prepared for training

· Makes logistical arrangements for training