CBD - Cape Town
R14, 744 – R16, 735 CTC

Overall purpose of the position:
Reporting to the Training Manager - Operations, the incumbent will need to be dynamic, able to think on their feet and take the initiative. The purpose of the role is to deliver, evaluate and report on all Business Unit specific training within the operation in order to contribute to the successful delivery of contractual obligations.
Minimum Requirements essential for the position:
• Grade 12 / Matric certificate
• 6 months minimum training experience required

Key Performance Areas:
1. Training
• Delivers skills training to all agents
• Operates within agreed training schedule and meets quality standards
• Delivers induction training
• Delivers on-the-job

2. Learning Assessments
• Designs pre and post training assessments
• Ensures completion of learning assessments and provides relevant feedback based on results

3. Administration and Record Keeping
• Accurately records all learning and development interventions
• Updates all training material to ensure currency and accuracy
• Provides management with relevant training reports
• Ensures training manuals and aids are prepared for training
• Makes logistical arrangements for training

Additional information

• Working Hours – 04:00am – 12:00pm (Operational Hours of Contact Centre)
• Monday – Sunday (rostered off days)

Should you meet all the above criteria, please forward CV. Please note: Should you receive no response within 14 days, please consider your application unsuccessful