Previous experience as a Butler essential. Excellent communication skills. - Answering incoming telephone calls immediately, professionally and courteaously- Securing all doors and windows- Ensuring all keys are safely locked away- Reporting all maintenance issues to the maitnenance manager- Being aware of guests movements and communicating this information to all relevant departments- Creating an atmosphere of relaxation and ennjoyment- Ensuring all guests receive superior, friendly and personalised attention and service during their stay- Ensuring that any guest complaints are resolved quickly, efficiently and courteaously