Call Center Consultant - Sandton
R
4500
per month
Sandton, Gauteng
Sandton,
Gauteng
more than 14 days ago
15-10-2018 7:12:34 AM
12-11-2018 7:12:34 AM
We currently looking for a consultsnt to our Collection team with or without experience.
Duties
Ensure that allocated collection target/s are achieved
Ensure that allocated productivity target/s are achieved
Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
Ensure full understanding of product/s working on
QUALITY MANAGEMENT
Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
Adhere to / utilize the collections call script/s
Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism
Requirements
Working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment
Criminal clear
Strong communication skills
Computer literate
Understanding / working knowledge of a collections system is advantageous
Grade 12
Skills
Target driven
High level of integrity
Strong work ethic
Self-motivated
Able to work under pressure
Reliable
Time management
Able to work in a team
Remuneration Structure
Basic Salary PLUS Uncapped Commission
Funeral Cover (at the full cost of the employer)
Life Cover (at the full cost of the employer)
Disability Cover (at the full cost of the employer)
Medical Cover (at the full cost of the employer, after successful completion of probation period)
Working Hours:
DAY SHIFT
Monday - Friday: You are required to work an 8.25 hour shift day, currently scheduled between 07:30am until 15:45pm
Saturday: You will be required to work a maximum of 2 Saturdays per month, each Saturday from 08:00am until 14:00pm