Call Center Consultant - Randburg
R
5000
per month
Randburg, Gauteng
Randburg,
Gauteng
more than 14 days ago
15-10-2018 12:28:54 PM
07-01-2019 12:28:54 PM
A position has become available for a Call Centre Agent to join our team.
Job Purpose:
Ensure that optimum relations with Clients are established and maintained. Provide service that shall exceed expectations of the Clients
MINIMUM REQUIREMENTS:
EDUCATION:
Minimum standard 10 / Grade 12
EXPERIENCE:
Customer Service Experience
Atleast 6 months Call Centre experience
OTHER:
Computer literate
Excellent communication skills
LIST OF TASKS:
Identify and respond to Customer needs
Record all complaints on the system
Ensure that all complaints are corrected within the specified times
Follow up on Customer queries
Progress reports to be presented on a weekly basis
Scheduling of Call Centre activities to facilitate effective execution
Manage and analyze Customer service levels
Respond to complex requirements from Clients