Senior Call Centre Manager
My client, an established and successful BPO is seeking to employ an experienced:
Senior Call Centre Manager
The environment is that of structure, innovation with a definite focus on people. They take developing staff seriously.
The Role:
The purpose of this position is to take overall responsibility for the performance and ongoing development of the Call Centre functions, ensuring delivery of contractual obligations.
Main Duties:
People management
Financial Performance
Operations

Qualifying Criteria:
Matric / Grade 12
Call Centre Management Qualifications
Minimum 5 years operations management experience, with at least 2 years in a senior managerial position
Understanding of Call Centre Industry in terms of how people and technology work together for business optimisation
Experience in a Contact Centre measured on customer experience metrics such as NPS/Customer Satisfaction a huge advantage
Must have managed a team of 150, with between 8-10 direct reports
Must be currently employed in a similar role
Advanced MS Suite
Excellent written and spoken command of English

Salary on Offer:
R43,000 - CTC per month – Dependent on experience, plus a substantial annual performance bonus