JOB TITLE: Call Center Agent/Adviser - Employee Benefits
REPORTING INTO Director
Main job purpose
? Job purpose is to make customer service calls to existing clients
? As a senior, you may be required to direct the actions of other agents working as a team to ensure efficiency of department
? The role is also responsible for administration and reporting on daily and weekly stats
? The role is coordinating, managing and providing quality assurance for all calls and minimising client risk.

Department
Based at Parktown
Minimum requirements
Qualifications
? Diploma / Degree Preferable
Experience
? At least 2 to 3 years experience in Financial Services Employee Benefits Role
Competencies
Knowledge
? MS Office.
? Requires the ability to work well in a team environment with little or no supervision.
? Ability to follow through with tasks, projects and handle several tasks simultaneously.
? Excellent customer service skills.
? Excellent written and verbal communication skills.
? Occasional off hours work is required.
? Manage and maintain reporting and administration
Skills
? Analytical thinking.
? Problem solving and decision making.
? Anticipating and managing change
Attributes

? Communication skills – verbal and written. in English and Afrikaans essential
? Good listener.
? Teamwork.
? Treating customers respectfully
? Adaptability.
? Influencing / gaining commitment.
? Detail-oriented and organised with excellent client relation skills
? Stakeholder relationship management
? Ability to handle pressure