Job Description:
Call Centre Agent - Outbound Sales
Introduction

Call Centre Agent_Outbound Sales Insurance: For a national, long term life insurance client requiring 20 agents with insurance sales exposure in an outbound call centre
Description
DUTIES AND RESPONSIBILITIES

1. Market products and achieve sales target (TCF)

Sell policies (in and out bound)
Apply product knowledge
Capture policy on system
Attend to client queries
Process amendments on policies
Responsible for own policy retention
2. Fit and Proper Requirements

Adhere and comply to FSB board notice in terms of FAIS

KNOWLEDGE AND SKILLS REQUIRED

Matric
Call Centre Certificate

TECHNICAL/ LEGAL CERTIFICATION

RE 5 (Advantage)
Registration as an Employee Representative (Advantage)
Recognised qualification as per FSB (Advantage)

EXPERIENCE

1 Years’ Experience as a call centre agent (outbound)
Insurance Industry preferably with Category 1 (A,B,C)

SKILLS / COMPETENCY

Communication
Verbal and Written
Computer
Telephone Etiquette
Sales Driven
Ability to deal with various people

ATTRIBUTES

Confidence
Assertiveness
Positive and Self-Motivated
People Centric
Accuracy
Team Player