Call Centre Agent
Salary Negotiable
Not Specified
more than 14 days ago
Salary: Market Related
Location: Cape Town, Epping
About the company:
My client is part of a Holdings Company that has been in existence since 1965.
The purpose of this role is to identify and understand customer needs, delivering a first class inbound and outbound customer service and sales, in order to increase the profitability of the business and remaining committed to treating customers fairly.
Duties:
• Answer calls and contact customers telephonically
• Make outbound calls to acquire customer information
• Obtain customer information
• Handle all customer inquiries telephonically
• Process personal loans applications and documents
• Explain the personal loans application process clearly to customers
• Identify and understand customer needs to provide high quality service
• Manage and resolve customer service complaints
• Provide customers with accurate information on products and services to ensure consistency
• Update existing customer information on the data base
• Follow up customer calls where necessary
• Investigate, resolve and process high volumes customer enquiries to deliver quality customer service
• Escalate queries or complaints to appropriate channels to ensure effective resolution
• Relating and networking
• Persuading and influencing
• Presenting and communicating Information
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Adapting and responding to change
• Working with people
• Coping with pressures and setbacks
• Adhering to principles and values
•
Requirements:
• Grade 12 Matric Certificate(essential)
• 6-12 months Call Centre (essential)
• 6-12 months Customer Service Experience (essential)
• 6-12 months Financial Experience (desirable)
• 6-12 months Call Centre Operations Knowledge (essential knowledge)
• Computer literacy – MS Office
• Communication Skills
• Attention to detail
• Negotiation Skills
• Time Management Skills
What to include:
• Detailed cv (Please include month and year employed)
• Reason for leaving last employ
• Current salary
• Required salary
Location: Cape Town, Epping
About the company:
My client is part of a Holdings Company that has been in existence since 1965.
The purpose of this role is to identify and understand customer needs, delivering a first class inbound and outbound customer service and sales, in order to increase the profitability of the business and remaining committed to treating customers fairly.
Duties:
• Answer calls and contact customers telephonically
• Make outbound calls to acquire customer information
• Obtain customer information
• Handle all customer inquiries telephonically
• Process personal loans applications and documents
• Explain the personal loans application process clearly to customers
• Identify and understand customer needs to provide high quality service
• Manage and resolve customer service complaints
• Provide customers with accurate information on products and services to ensure consistency
• Update existing customer information on the data base
• Follow up customer calls where necessary
• Investigate, resolve and process high volumes customer enquiries to deliver quality customer service
• Escalate queries or complaints to appropriate channels to ensure effective resolution
• Relating and networking
• Persuading and influencing
• Presenting and communicating Information
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Adapting and responding to change
• Working with people
• Coping with pressures and setbacks
• Adhering to principles and values
•
Requirements:
• Grade 12 Matric Certificate(essential)
• 6-12 months Call Centre (essential)
• 6-12 months Customer Service Experience (essential)
• 6-12 months Financial Experience (desirable)
• 6-12 months Call Centre Operations Knowledge (essential knowledge)
• Computer literacy – MS Office
• Communication Skills
• Attention to detail
• Negotiation Skills
• Time Management Skills
What to include:
• Detailed cv (Please include month and year employed)
• Reason for leaving last employ
• Current salary
• Required salary
Recruiter: O'dwyer Century City