Call Centre Agent/Sales Consultant - Randburg Verfied

Salary Negotiable Randburg, Gauteng Randburg, Gauteng more than 14 days ago 04-04-2019 12:45:29 PM
30-05-2019 12:45:29 PM
We are looking to recruit a Call Centre Operator to join the team based in Randburg. This is a great opportunity join a growing, high-profile company where you can influence the rate and scale of business development from the offset.

The Call Centre Operator Role

Reporting to the Service Control Centre Manager, the Call Centre Operator plays a key role delivering excellent customer service to various people including clients and members of the public.


Responsibilities of our Call Centre Operator


To take incoming calls, which will be from the Public, Control Centre, the Client and internal customers ensuring that you respond accordingly in the appropriate manner at all times.
To co-ordinate and escalate major incidents that have the potential to cause harm or disrupt the public.
Ensure all operational related client service performance indicators are met and provide evidence to validate such indicators.
What we’re looking for in our Call Centre Operator

Good customer service skills both verbal and written.
Able to and are comfortable using maps and plotting using co-ordinates
Attention to detail in a fast paced environment
Previous experience in a commercially focused organisation
Ability to demonstrate appropriate use of Quality, Risk and Health and Safety procedures
Computer literate
Willing to work a 4 on 4 off shift pattern including days and nights
Benefits of becoming our Call Centre Operator

Our people are our greatest asset and we will offer you a competitive salary with a vast range of benefits such as:

Holiday that exceed statutory limits
Contributory pension scheme
Employee Assistant Programmer
Life Assurance
Opportunity to study for formal qualifications
Career & professional development.