Call Centre Agent - City Of Johannesburg Metro Verfied Gold Badge

Salary Negotiable City Of Johannesburg Metro, Gauteng City Of Johannesburg Metro, Gauteng more than 14 days ago 10-09-2015 7:14:44 AM
08-10-2015 7:14:44 AM
Are You WILLING TO TRAIN and gain the experience and knowledge to set your CAREER on TRACK
Do You Need a Company to believe in your Capabilities, interview after interview yields no positive results because of your Lack of Qualifications
We looking for people who are Self Starters, Motivators, Willing to Learn WILLING TO START ASAP
We a CALL CENTER Training institute, and we will Train you in all aspects of Call Center

Course Overview
Top call centre agents achieve results by ensuring customers are completely satisfied with telephone interactions and email correspondence. Acquiring this level of agent proficiency is not a simple or easy task. At A D Y STAFFING we understand the daily pressures that come with working in a call centre environment.
Our practical Call Centre Communication training is dynamic and flexible to reflect the challenges, insights and best practice solutions for your business environment and industry.
Who should attend?
Call Centre Communication can be customized for inbound and outbound call centre service providers at all levels.
Objectives
By the end of the course you will be in a better position to do the following:
• Promote a professional image of yourself and your company
• Personalise interactions, nurture customers and build a positive rapport
• Understand and respond to customer needs especially difficult customers
• Speak clearly and confidently telepathically
• Ask appropriate questions and listen effectively
• Apply appropriate language and ‘speaking’ skill to your email correspondence
• Handle call centre pressure and related stress