Call Centre Agent - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 08-01-2018 1:24:51 PM
05-03-2018 1:24:51 PM
The Call Centre is the heart of the company. It is the epi-centre of our business and often the
initial point of contact for our customers. It is therefore important that any person that is
employed as a Call Centre Agent meets specific criteria with regards to professional telephony
manners.

Duties of the role include the following:
• Provide professional services to existing and potential customers;
• Attend to all customer queries expediently;
• Uphold the image and good name of the Group;
• Answer calls within three rings;
• Update customers details on GASP;
• Liaise where necessary with all internal departments and branches;
• Trace customers as per the exception lists ad resolve expediently;
• Maintain the allocated base;
• Deal with customer recharges
• Action rate changes as per customer requests;
• Provide technical support where possible telephonically;
• Support fellow colleagues;
• Build customer relations.

In order to be considered for the position, the following requirements must be met:
• English, Afrikaans and an African language is required.
• 1 – 2 years’ experience as a call centre agent in a similar environment
• Computer literacy, including Windows, Outlook and Excel

Behavioral Competencies Required:
• Good communication skills.
• The ability to build collaborative relationships with the internal team
• Be proactive, initiate action and be results orientated.
• Follow procedure accurately with high attention to detail
• Follows procedure
• Attention to detail

Only successful candidates will be contacted. Should you not be contacted within 14 days, kindly consider your application as unsuccessful.

Recruiter: Kazang