My client is looking for a CALL CENTRE CUSTOMER SERVICES OPERATIONS MANAGER who will be an inspiring leader and who can build a high moral for all Customer Service Managers.

THE ENVIRONMENT:
The employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of the company being the leading e-commerce company in Africa.
They have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where they can improve.
They are short on ego and high on output.
They are doers and not only thinkers.

QUALIFICATIONS AND EXPERIENCE REQUIRED:
Bachelor’s degree or MBA (preferred)
5-years in experience in a customer service operations management position
Experience in working at an Ecommerce or technology company is a plus
Proven experience in managing large scale operations (CS or equivalent operational teams) is a must
A record of driving projects to improve support-related processes