A Call Centre in Johannesburg is looking for inspired, customer service orientated candidates to join their team.
Requirements:
- Grade 12
- Experience in a call center or customer service environment
- Computer literate
- Training will be provided.
Key Competencies
• verbal and written communication skills
• listening skills
• problem analysis and problem solving
• customer service orientation
• organizational skills
• attention to detail
• judgment
• adaptability
• team work
• stress tolerance
• resilience
Duties:
• answer calls and respond to emails
• handle customer inquiries both telephonically and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs

Please send detailed CVs