The Ethics Line is an inbound 24 hour call centre and the primary role of the Operator would be to answer fraud and ethics related calls in Spanish/Portuguese/ Mandarin/Cantonese/Japanese/French and English. The successful candidate will be required to work shifts and be appointed as an independent contractor.

Key job duties or responsibilities:

1. Answer incoming calls timeously and ensure that the caller is assisted in a polite and professional manner
2. Ensure that the information conveyed by the caller is accurately captured, comprehended and documented
3. Ensure that anonymity and confidentiality is provided – where required
4. Prepare a professional and detailed report containing information obtained above
5. Assess urgency and sensitivity of information and classify the report accordingly
6. Handle various administrative tasks (including translating reports into English) – where required

Critical Technical Skills or competencies

1. Excellent telephone etiquette
2. Excellent report writing skills
3. Excellent listening and interviewing/probing skills
4. Attention to detail and accuracy
5. Good data entry and typing skills
6. Fluent command of any of the above languages as well as English is essential – as well as the ability to translate reports into business English
7. Willingness to work shifts – weekdays/weekends and over public holidays
8. Basic knowledge of any of the other official South African languages will be an added advantage
9. Computer literacy is essential
10. Punctuality, resilience, ethics and trustworthiness are traits that are critical to this position - as well as the ability to work well in a team environment

Qualifications and experience

1. Matriculation is a minimum qualification. Previous call centre/customer service experience would be an added advantage.
2. Knowledge of fraud, corruption and general corporate governance ethics principles will be an advantage