Call Centre staff - Port Elizabeth Verfied

Salary Negotiable Port Elizabeth, Eastern Cape Port Elizabeth, Eastern Cape more than 14 days ago 19-06-2019 1:29:36 PM
14-08-2019 1:29:36 PM
Seeking Call Centre staff for financial services company.

Key criteria -
Matric with English and Maths
At least one year call centre experience
Excellent telephone manner, receptive to clients complaints and queries, professional at all times
Verbal and written communication skills
Ability to handle high volume work, prioritise and work under pressure
Studying towards or having completed tertiary education (preferably a degree or diploma)
Advantageous if FAIS accredited or working towards

Key duties -
Handle inbound calls
Dealing with queries and complaints
Provide product information and maximise on up-sell opportunities
Maintain accurate records
Operate relevant call centre system
Salary neg (discussed during interview)