Call centre supervisor - Umhlanga Verfied

R 15000 per month Umhlanga, Kwazulu-Natal Umhlanga, Kwazulu-Natal more than 14 days ago 19-01-2016 2:46:54 PM
16-02-2016 2:46:54 PM
Call Centre Supervisor
Umhlanga
Negotiable depending on experience

Must have:
Experience:
Minimum 2 yrs sales Management experience within a call centre environment
Candidate must be in a possession of a Matric certificate or NQF level equivalent

Short Description of Position: The role of the Outbound Supervisor is to manage processes, monitor resources, report real-time to the Outbound Manager, motivate, coach, lead and drive positive agent behaviour. In addition the successful incumbent will be responsible for driving both individual and team performance to achieve sales targets. Contribute to developing a world-class outbound sales team to support the growth objectives or the company.
KEY ACCOUNTABILITIES

• (Monitor growth of individual agents and provide guidance to maximize individual outputs.
• Create cohesion among staff to foster a productive and high-performing work environment.
• Provide coaching and motivation to drive high-performance and positive agent behavior.
• Delegates and leverages resources to achieve results in the most efficient and effective manner
• Create schedules, monitor and report on schedule adherence
• Generates innovative ideas that are strategically sound and progressive.
• Fosters creativity and contributes to all sales initiatives and processes.
• Identifies sales management needs, develops and leads initiatives to address these needs.
• Maintain accurate and timely sales reports.
• Provide real-time reporting to positively influence departmental and business decisions.
• Provide real-time reporting to direct line of management to circumvent the resolution process.
• Anticipates clients’ needs based on a strong understanding of the contact centre industry and marketplace.

OTHER INFORMATION

To perform this job successfully, the individual must be able to perform each essential duty excellently. The requirements listed are representative of the knowledge: skill and or ability required are not intended to be an exhaustive list of all duties and responsibilities associated with this job, as no job description is all encompassing. You will be required to perform reasonable duties assigned to you or related or incidental to the proper completion of your job tasks. During a colleague’s leave of absence from the company or during month end or peak business periods, you may be required to perform other job tasks upon reasonable request from your line manager.
Remuneration: As per current salary range depending on level of experience and qualifications.
Working Hours: Normal working hours will be Monday to Thursday from 08:45am – 18:00pm, Fridays from 8:45am – 16:00pm, Saturdays from 8:45am – 13:00pm