Call Handler - Edenvale Verfied

Salary Negotiable Edenvale, Gauteng Edenvale, Gauteng more than 14 days ago 15-09-2017 7:21:00 AM
10-11-2017 7:21:00 AM
CALL HANDLER
Jet Park (Boksburg)

Managing and coordinating a team of technician’s within our client’s office including but not limited to servicing of hardwarw and software within the Service Level Agreement with internal/external client base.

DUTIES:

Logging and manage calls;
Manage field technicians;
Manage and oversee SLA’S
Prioritise appointments and provide feedback to internal and external customers on internal systems and outlook;
Analyse, interpret and act and report on the data provided by varuoui8s stakeholders and systems;
Manage customer expectations;
Manage internal systems and process flows.

JOB SPECIFICATIONS:
Essential Requirements

Matric/ Grade 12;
Micro-soft Office with 1-2 years Excel experience;
Good communication skills (verbal/written);
Product knowledge (OMD) will be added advantage;
Administration skills;
Basic technical knowledge in line printer operation;
Geographical knowledge of RSA;
Logistics knowledge and background will be an added advantage.

Salary R7500 ctc