Call Out Manager – Boksburg, Gauteng - Ref: 1055538

Our client builds and services a variety of Petrol Tankers, Refrigerated Units, Auger Bulkers and Cement Tankers. They currently have an opportunity available for a Call Out Manager to manage the call-out division on a daily basis, providing customers with a superior service, attend regular BPR meetings to discuss improving the sales strategy, quality and human capitalization of the company.

The successful incumbent needs to exceed customer expectations of the company brand. The position allows you to set and monitor you own goals to align with the company’s values and goals.

The scope of work involves every trailer that our client manufactures, so a broad knowledge is a must, which can be very challenging due to the variety of products.

Reports to: General Manager.
Reporting, total staff compliment: 7.
Job titles of direct reports: Breakdown Technicians x 4

Job description

Job description / core competencies:
1. Reduce re-work
2. Provide quality work
3. Provide accurate information on root cause of faults
4. Reach BPR goals

Administrative duties 40%
Customer interaction 30%
Field Work 30%

Key work outputs:
Reduce re-work costs
On time delivery of repair work
Reduce Overtime hours.

Travel requirements: It will be necessary to attend training within South Africa on occasions. Away from home travel will be once every two to three months for a few days at a time

Country: South Africa
Location: Boksburg

Job Qualifications, Skills & Experience:

• 3 to 5 years’ experience in a similar role with a technical knowledge and background on trailers.
• 1 to 2-years’ experience managing a team.
• Higher National Diploma
• Background in Electrics, Metal Fabrication, Petroleum Engineering, Welding would be an advantage.

Company Description

Our client builds and services a variety of Petrol Tankers, Refrigerated Units, Auger Bulkers and Cement Tankers.