Ref: KFL1806EX Start Date: ASAP Notes: Package includes: Medical Aid contribution and Provident fund. Accommodation and meals. Employer Overview: Exclusive, up-market game lodge situated in a private game reserve, famous for its formidable collection of big five and wildlife. The lodge is intimate and luxurious, with a focus on wildlife education and guest satisfaction. What are the key responsibilities of the position? • Prepare welcome and departure notes for guests • Check guests and manage dietaries, children, or any other special requests • Host guests from game drives and assist with any request they have • Ensure that all products that come into contact with the guest are consistently of the correct standard • Check set ups for breakfast, lunch and dinner • Make sure the main area is always tidy • Host guests at meal times and check smooth running of service from the kitchen and waiters • Work closely with waiters and HODs to maintain a high service standard • Assist in any other departments as and when required • Host children’s activities at the lodge • Provide superior service and quality to guests • Must enjoy working with children and be creative when planning fun children’s activities What type of experience do we require? • Experience in the service industry especially in dealing with guests and staff • Previous camp manger / safari host experience an advantage • Previous experience in working with kids an advantage Which qualifications will secure this position? - Hospitality Management qualification (or equivalent) - Driver’s License What skills / behaviours are required? • Excellent communication and listening skills - with guests and fellow staff members • Good organisational ability • Initiative and inventive – create new ideas • Must adhere to World Class Hospitality and Service Standards • Professional, courteous, hospitable to guests • Must be able to cope under pressure to meet guests needs • Must be able to lead people and correct things when needed • Energetic • Attention to detail • Self-motivation to meet deadlines Why should you apply for this position? Join a prestigious hospitality group and work with high end local and international guests. Work closely with staff in providing world class, personalised service. Position Reports to: General Manager Please ensure that you provide the following information with your application: - Photograph – Head and shoulders picture, in low resolution format for our database - Start and End dates for all previous employment - Written references that you have available - Current contact telephone numbers and email addresses for all previous employers, for referencing purposes. Due to high volumes of CV’s received, should you not hear from us within seven working days of sending your application, please consider your application for this particular position unsuccessful. You are welcome to apply for any other positions that we may advertise in future. Please note that we are not able to accept any application if a valid work permit is not held.