Cargo- Call Centre Agent
Educational Requirements:
Matric

Experience Requirements:
Experience in cargo commercial areas or similar (MUST HAVE)
Proven rapid analysis and decision-making
Computer & systems literate (must be proficient on Excel)
Must be very well spoken
Must be able to handle high pressured environment

Responsibilities:
Promote online channels as an option for customers
Identify customer needs and provide alternative solutions
Provide full customer service support, and follow up on shipment queries
Achieving individual, and call center targets and objectives
Explore opportunities for growing Premium products and business, making full use of network
Always Provide quality service
Support Sales Team in providing day to day support for Account Managers’ territories of customers
Act as a fast and reliable liaison between customers and Account Managers
Take responsibility to ensure that every booking conforms to company requirements
Monitor and action queues promptly and efficiently
Liaise closely with GHA staff and provide clear instructions around flight planning, and ensure that customers remain fully advised of booking details of their shipments
Keep flight plans up to date until departure to ensure maximum capacity utilized on flights
Track and trace shipments as required and ensure that any offloads are rebooked
Maximize upselling opportunities as agreed with account managers and call center supervisor
Ensure policies & procedures followed
Log CRM entries for each call, to provide an overview of sales opportunities across the network
Build relationships with customers over the telephone, and seek opportunities to drive sales
Assist with telephone and email bookings in a timely manner
Manage the booking process for specialized products
Assist with the filing of flight plans monthly
Follow up on queries in a timely fashion to ensure the best possible customer service experience.
Negotiate “special” rates for shipments to secure cargo, and provide quotes on one off shipments

Additional info:
Salary is R9 500 – R10 500 gross per month
Must be able to handle a fast paced / high pressured environment

Location: East Rand – OR Tambo Cargo Section

REGRET: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED