Leading Group specialising in letting modern, upper-class office space, is looking for a Centre Manager for their office in the Western Cape. The group has a National and International footprint. The ideal person will be presentable, client orientated and flexible to work long hours and must have a valid driver’s license with their own vehicle. Your hospitality background and good communication skills would secure this role.

Main Responsibilities:
• Act as the first point of contact for all clients when there is a complaint/queries and provide solutions-based service
• Responsible for the appearance and experience of the Centre and ensure that it is of high standard
• Responsible for client retention by meeting expectations, constant interaction and meetings with clients and prospective clients.
• Ensure preparation of offices when new clients move in.
• Responsible for client files (new and updates) and ensure all documentation are updated and correct
• Previous experience with expense control and budgeting.
• Manage cash-up, sales and float
• Work closely with the Financial department and manage Debtors age analysis, Supplier and Tenants payments.
• Staff Management and liaise with internal staff (maintenance, catering, admin & cleaning)
• Ensure boardrooms are neat and ready for client use. Attend to special requirements such as Video conferencing or lunch requirements.
• Provide administrative support, arrange courier, office supplies and secretarial duties to the National Manager.
• Ensure deadlines and customer needs are met.
• Embrace the brand and provide mentoring and coaching to staff
• Manages biometric security system
• Responsible for the operations of the centre, including repairs, maintenance, housekeeping & adherence to health & safety regulations.
• Oversee Reception area and ensure attendance registers are completed daily
• Do Monthly Audits and inspections
• Responsible for obtaining all quotations, doing purchase orders and controlling inventory for the centre.
• Responsible for cleaning staff and gardener – ensuring their rosters are updated and duties are carried out effectively.
• Responsible for all disciplinary meetings/actions
• Induction of new staff members and conducting performance appraisals

Minimum Requirements:
• Grade 12 (Matric)
• Relevant Tertiary Qualification would be advantageous.
• 3-5 years' experience in Facilities Management or Hospitality Industry
• Proactive thinker who is strong operational
• Presentable and ability to build strong relationships with clients
• Sales orientated & Customer Service Orientated.
• Must have valid driver’s license and own reliable vehicle.
• Ability to work long hours and weekends when needed.