Job Description
The successful incumbent will be an energetic and driven as well as a dynamic thinker, enthusiastic, professional and sales orientated and who will partner with & ensure the long-term success of the relationship between our service providers and the business.

The role includes sales, support, operational assistance, planning & continuation, training identification & implementation. This is a front facing role that provides exemplary levels of support telephonically, via email and in a face to face environment. A positive and can-do attitude is mandatory and a solution-focussed individual will thrive in this fast paced environment.

The role requires adhoc travelling nationally.

Duties:

Achieve and exceed monthly sales and activation targets consistently;
New channel identification & roll out to increase applications and activations.
Driving operational performance of Channel Partners through identification of training on processes to improve efficiency, with key focus on quality and customer experience in line with strategic plans and objectives;
Assist with designing, developing, amending and implementing new and existing processes to provide faster and more effective solutions;
Maintaining and improving sales by identifying and resolving problems; recommending solutions; implementing action plans;
Preparing operational performance reports through collation of information; analysing and identifying trends; summarizing data;
Work in conjunction with all internal departments relating to problem resolution, capacity planning and business growth;
Upholding and building of key service providers relationships and company values; management of outsourced service providers with regards to quality, performance and SLA’s, and the impact on customers;
Feedback to Channel Partners regarding performance, ideas and suggestions for improvement;
Liaise with Channel Partners and internal teams to ensure the timely and successful delivery of our processes according to Channel Partner and customer needs;
Operate as the lead point of contact for any and all matters specific to our Channel Partners;
Communicate clearly the progress of monthly/quarterly initiatives and incentives;
Forecast and track sales daily across our Channel Partners;
Assist with high severity requests or issue escalations as needed;
Utilize, review and update the Channel Partners base;
Increase the company’s sales profits;
Prepare and distribute information from the company to Channel Partners;
Respond to Channel Partner communications or queries and resolve any issues;
Thorough understanding of all operational systems, with focus on driving sales, quality and fulfilment.

Requirements:

Qualification and Experience:

2+ years of Channel Management or other relevant experience essential;

2+ years of call centre experience in a more Senior position;

Microsoft Office efficiencies, specifically Excel (Level 2or above) essential;

Proven track record in a sales environment;

Excellent verbal and written communication in English;

3rd language skills – read and write, essential;

Strong data analysis experience, highly advantageous;

Experience in the mobile / cellular industry advantageous.

Competencies (Knowledge/skills):

Understanding and driving sales within a call centre environment;

Strong understanding of commercial modelling;
Leadership;
Excellent listening and presentation skills;
Display the initiative to quickly identify and resolve matters;
Proven ability to manage multiple projects at a time;
Attention to detail;
Ability to work quickly and accurately on an independent basis;
Superior time management skills;
Problem solving skills;
People skills;
Data analysis and reporting;
Planning and implementation;
Self-motivated;
Results /deadline driven;
Teamwork.

Job Type: Full-time

Salary: R20,000.00 to R25,000.00 /month CTC