Digital Outsource Services is currently recruiting Online Bingo Host’s

. We operate within the e-commerce industry providing world-class services to our international clients. You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service.

The core component of Digital Outsource Services is our people as we recognize that the employees are the driving force of the business. We ensure that we employ individuals with high-potential allowing them to develop their career and themselves within our business. Please note that the role requires you to work shifts within the online gaming industry as you will be dealing with candidates across different markets. We require an assertive, well organised confident individual with the ability to think on their feet and presents with excellent attention to detail within the work environment.

Overview of Duties & Responsibilities:
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Resolving player queries and problems over all mediums: Calls; Emails and Web-chats, etc.
• Driving various behaviors to improve business metrics
• Manage the chat room as outlined in guidelines to handling known scenarios
• Welcoming players into the chat room and encouraging players’ to participate in chats
• Provide assistance to players with regards to the bingo game, chat and mini-games
• Monitoring the chat room, participation in conversation, offering assistance to players with regards to Q&A
• Customer relationship building and management as well as cross selling of products and services
• Processing pertinent information into relevant databases
• Escalate system problems through the agreed procedure to the relevant support team or their manager
• Completion of tasks assigned during shift
• Excellent time management and adherence to schedule
• Performing extra tasks given by manager as and when required
• Demonstrate great people skills with the ability to be diplomatic and patient in dealing with demanding situations

Minimum Requirements:
• Completed tertiary education
• Computer Literacy - MS Excel, MS Outlook, etc
• Resourceful and knowledgeable of business processes and procedures (training will be provided)

The ideal candidate would demonstrate a high level of workplace maturity / responsibility - Initiative and commitment. You should be a good team player with strong interpersonal skills. We require someone with strong verbal and written communication skills.