The Chief Marketing Officer will be required to provide support to the Chief Operating Officer; Develop and integrate an overall Member Service & Experience strategy and operational plan in line with the Scheme’s strategic plan, rules and legislation; Provide direction and drive alignment to the overall organisational strategy, ensuring that the organisation’s profile and brand is upheld through effective marketing, communication, member relationship and stakeholder management; Devise, create and manage the Marketing & Communications plan and service offerings; Responsible for safeguarding the reputation and corporate image of the Scheme in terms of External Communications and to drive Internal Communications, by working closely with Human Resources in order to effectively inform and shift mentality of employees. Manage a team of direct reports to drive efficiencies, assume responsibility for the Marketing & Communications budget and provide reports to the executive as required; Develop business requirements and translating these into standards required for the delivery of services; Maintain a sound contract and Service Level Agreement environment.

Master’s degree in Communications, Marketing and Advertising or equivalent in a related field; Twelve (12) years’ of functional experience with at least five (5) years’ in a highly strategic Marketing and Communications senior role, including staff supervisory, budgetary, and management responsibility; Proven track record in devising and implementing a marketing & communication strategy; Strong commercial acumen; Self-motivated; Member management experience within the Healthcare industry; Ability to communicate at Executive level.