Well known chocolatier is seeking a confident and interactive Chocolate Advisor to join their team in Joburg. The Chocolate Advisor should have excellent communication skills with a strong work ethic that can represent a premium brand. To be an ambassador for the brand ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Key Accountabilities to include, but not limited to:

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone.
• Greeting all customers, hosting and providing a memorable experience.
• Educating and informing customers on products and handling with passion and in depth knowledge.
• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients.
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend.
• Inform all customers of current instore promotions, events and directed information.
• Provide customers assistance in the selection of quality products, encouraging additional sales.
• Serving more than one customer at a time, acknowledging and communicating at all times.
• Multi task between completing store operational tasks and serving customers.
• Processing the customer orders through the POS, cash handling and credit card transactions.
• Own and manage individual tills, including counting floats and performing end of shift till procedure.
• Preparing big customer orders.
• Ensure complaints are addressed immediately by informing the Manager on duty.
• Develop a rapport with regular customers encouraging repeat business.
• Maintain a pleasant friendly atmosphere within the store at all times.
• Restocking and cleaning through the day.

QUALIFICATIONS REQUIRED:

• Minimum 3 years’ experience in customer service.
• Previous experience in a premium brand.
• Must have matric.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• Ability to handle cash and credit card transactions.
• A self-starter with an ability to work both independently and as a team member.
• Excellent attention to detail, organisational and excellent multi-tasking skills.
• Computer literacy in Microsoft, Excel and Outlook.
• A talent for sales and selling.
• A passion of chocolate!
• Friendly, Outgoing and proactive.

Salary package: R6,500 – R9,000 + target based commission + pension fund + medical aid
Start date: ASAP

To apply for the Chocolate Advisor - Joburg - Chocolatier, please send your detailed CV in a Word document together with a recent photo of yourself.