Well known chocolatier is seeking a confident and interactive Chocolate Advisor to join their team in Joburg. The Chocolate Advisor should have excellent communication skills with a strong work ethic that can represent a premium brand. To be an ambassador for the brand ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.Key Accountabilities to include, but not limited to:Customer Service and Sales• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone.• Greeting all customers, hosting and providing a memorable experience.• Educating and informing customers on products and handling with passion and in depth knowledge.• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients.• Awareness of daily sales budgets, actively upselling to increase customer transaction spend. • Inform all customers of current instore promotions, events and directed information.• Provide customers assistance in the selection of quality products, encouraging additional sales.• Serving more than one customer at a time, acknowledging and communicating at all times.• Multi task between completing store operational tasks and serving customers.• Processing the customer orders through the POS, cash handling and credit card transactions.• Own and manage individual tills, including counting floats and performing end of shift till procedure.• Preparing big customer orders.• Ensure complaints are addressed immediately by informing the Manager on duty.• Develop a rapport with regular customers encouraging repeat business. • Maintain a pleasant friendly atmosphere within the store at all times.• Restocking and cleaning through the day.QUALIFICATIONS REQUIRED:• Minimum 3 years’ experience in customer service.• Previous experience in a premium brand.• Must have matric.• Strong verbal and written communication skills.• Excellent customer service skills.• Ability to handle cash and credit card transactions.• A self-starter with an ability to work both independently and as a team member.• Excellent attention to detail, organisational and excellent multi-tasking skills.• Computer literacy in Microsoft, Excel and Outlook.• A talent for sales and selling.• A passion of chocolate!• Friendly, Outgoing and proactive.Salary package: R6,500 – R9,000 + target based commission + pension fund + medical aidStart date: ASAPTo apply for the Chocolate Advisor - Joburg - Chocolatier, please send your detailed CV in a Word document together with a recent photo of yourself.