Cisco Sales Support Consultant - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 26-09-2016 2:44:58 PM
24-10-2016 2:44:58 PM
The positions is for Cape Town and KZN

Purpose of the position:

Promote the sale of Cisco effectively and efficiently to customers.

Key Responsibility Areas:

• Professionally and efficiently manage customer telephonic engagement with a view to maximizing customer satisfaction. This should be achieved through:
• Adhering to Telephone Etiquette guideline (document).
• Continuous product knowledge improvement (ongoing training).
• Cross and up sell of unavailable product.
• Fast but accurate responses to email and telephonic quote requests.
• Skilful price negotiation using system tools available (ERP).
• To support all other team members and their associated database of clients (telephonic, order placing, quoting, delivery information, backorders. POD’s etc.).
• Update CRM to ensure customer detail accuracy and allow proactive marketing.
• Manage the sourcing and delivery of products to the customer.
• Generate interest in Cisco’s products and solutions.
• Keep customers informed of new product development and IT innovation opportunities.
• Follow up on outbound marketing campaigns.
• Ensure customer awareness of incentives through telephonic and electronic engagement.
• Work in a team environment.
• Deal with and efficiently direct all customer related queries.
• Assist with the gathering of information for Direct Sales persons TAM Document where appropriate.
• Display accuracy regarding messages, quotes, orders, and information given.
• Answer customer queries, offer product information, do quotes and process orders, track deliveries, obtain POD’s etc.
• Engage with clients to establish the hardware and software needs of their business. • Ensure customer expectations are met (order taking and delivery) • Provide after sales support.
• Back order follow up and executing of queries including offering alternative in-stock items.
• Organise one’s time effectively, with the purpose of completing today’s work


Education and Experience

Relevant Degree/Diploma (preferred)

Matric passed with Exemption (essential)
Minimum 2 years sales experience in IT industry
(essential)
Cisco - CCSE
MS Office Suite (Intermediate essential, especially
Excel)
Knowledge of CRM and ERP system (preferred)