Claims Administrator - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 16-01-2017 12:45:14 PM
13-02-2017 12:45:14 PM
Company Background: Tray International (Pty) Ltd provides Customer Services, Accounting, Administration, IT and Marketing Services to international removal companies. Since 2006, the Company has kept on consolidating its client’s bases, and has extended its network and services to employ a staff of nearly 300 employees.
The Company is growing further this year and needs to recruit new and motivated candidates.
Job Description:
Working in the customer services department, the candidate will be in charge of recording, handling and following up clients’ claims concerning their move operations: the candidate will handle all calls and emails relating to client claims. In addition to this, the candidate will be responsible for identifying and processing these claims using procedures that have been put in place. S/he will make sure that these procedures are followed at all times.
S/he will be responsible for evaluating damages with regards to our insurers as well as directly negotiating with the client in as far as reimbursement proposals are concerned. Ideally the candidate must have previous work experience in a position that put their administrative and organizational skills to use.

Skills and Requirements:
• Candidate must have completed the FAIS Accreditation and RE 1 to enable them to communicate with clients regarding claims and compensations;
• Excellent written and spoken language skills mastering at least two languages;
• Must be able to work independently and have a strong sense of duty;
• Ability to synthesize information, rationalize and a good sense of customer care are essential in order to find the best way of effectively resolving claims, for the benefit of both the Company and the client;
• A good command of Internet navigation systems as well as office tools is a requirement;
• Excellent inter-personal skills and ability to work in a team;
• Excellent and effective oral communication skills.

Salary: Salary package is commensurate with experience and academic strengths.
Note: Please stipulate your current salary on your CV.