Claims Consultant - Cape Town Verfied

R 7500 per month Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 16-05-2018 1:57:13 PM
08-06-2018 2:11:21 PM
Our fast-growing Client, in Cape Town, currently has numerous positions open for experienced Claims Consultants, who will deliver simply brilliant customer services for an international, UK-campaign contact centre. Your customer satisfaction experience coupled with your excellent process-driven personality is highly in demand for this Client!

Company based in the CBD, Cape Town.

Role primarily involves managing inbound calls from end customers who wants to claim - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key; with focus on Customer Satisfaction and quality of transactions.
 
Minimum Requirements
 
A minimum of 2 years’ experience in any of the following industries:
• Retail
• BPO
• Hospitality
• Frontline Service
• 6 months experience dealing with insurance claims would be preferred.

Matric (Essential)
Clear ITC
Clear Criminal Record
Willing to work rotational shifts
 
Skills Required
Good communication & listening skills
Intermediate computer skills
Problem solving skills
Analytical ability
Sales skills
Neutral accent
 
Remuneration & Benefits
 
1. R7500 basic salary + great incentives!
2. Transport provided
3. Performance bonus
4. Shifts between 9am and 11pm
5. Attendance bonus
6. Loyalty bonus
5. Monthly Medical Aid Allowance of R764 (Discovery Health)
6. Monthly Pension contribution of 5% by employer and 5% by employee
7. Employee Wellness:
8. Employee Assistance Program
9. In-house gym & personal trainer in the mornings
10. In-house clinic
11. Subsidized meals
12. Reward & Recognition programs