CLAIMS CONSULTANT (PERSONAL & COMMERCIAL LINES)

Location: Centurion (Gauteng)
Employment: Permanent
Closing date: 12 January 2018
EE/AA: Not applicable

Available: ASAP

Overall purpose of the position:
The Claims Consultant is responsible for coordinating and overseeing, managing and negotiating the settlement of the claim. The Consultant is accountable for finalising the claim end-to-end.

Job Specifications:
• Register claims and appoint assessors
• Manage claims in terms of claims SLA
• Make decision regarding merit - indemnify or not
• Negotiate settlement
• Manage the salvage process (motor & non-motor salvage)
• Detection of fraud and management of fraudulent indicators
• Keep the operational system updated
• Provide thorough and timeous feedback to the relevant parties
• Complaints resolution

Qualifications & Experience:
• Matric
• NQF Level 4 - Full qualification (Short-term insurance) as set by regulation
• Regulatory Exam Level 1 Successfully completed
• A minimum of five (5) years´ claims handling experience (both commercial & personal lines)
• DOFA confirmation from FSB
• Ski system experience (Genasys system) will be an advantage

Skills/Competencies:
• Good Verbal and Written Communication Skills
• Systems Skills and knowledge (Excel, Genasys & Various Internal Systems)
• Negotiation Skills
• Client Service Driven
• Results & Detail Orientated
• Interpersonal Skills
• Team player
• Good Time Management Skills (Planning and Organizing)
• High Stress Tolerance & Resilience
• Analytical ability (reasoning & questioning)