Job description:
The Claims Consultant is responsible for coordinating and overseeing, managing, negotiating settlement of the claim and is accountable for the finalisation of the claim end-to-end.

Responsibilities:
(Commercial Lines, Motor and Non-Motor)
• Register claims and appointing of assessors
• Manage claims in terms of claims SLA
• Make decision regarding merit – indemnify or not
• Negotiate settlement
• Manage the salvage process (motor & non-motor salvage)
• Detection of fraud and management of fraudulent indicators
• Update system daily
• Thorough and timeous feedback to relevant parties
• Prompt handling and feedback on complaints (internal & external)
• Third Party Recovery and Liability claims processing

Minimum Requirements:
• Matric
• Full qualification (Commercial Lines): NQF4 150 credits (Short-term Insurance)
• RE 5 successfully completed
• A minimum of three (3) years’ claims handling experience (both commercial & personal lines)
• Third Party Recovery and Liability claims handling experience
• Tial system experience will be an advantage
• Must have demonstrable experience in the planning and implementation of business processes and system management
• DOFA confirmation from FSB

Competencies:
• Good Verbal and Written Communication Skills
• Systems Skills and knowledge including MS Excel
• Negotiation Skills
• Client Service Driven
• Results & Detail Orientated
• Interpersonal Skills
• Team player
• Good Time Management Skills (Planning and Organising)
• High Stress Tolerance & Resilience
• Able to identify system inefficiencies and propose solutions

PSG’s commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce.
In achieving our employment equity goals, we give preference to applicants from designated groups and we encourage people with disability to apply.