The Claims Consultant is responsible for coordinating and overseeing, managing, negotiating settlement of the claim and is accountable for the finalization of the claim end-to-end.

Job Specifications:
* Register claims and appointing of assessors
* Manage claims in terms of claims SLA
* Make decision regarding merit – indemnify or not
* Negotiate settlement
* Manage the salvage process (motor & non-motor salvage)
* Detection of fraud and management of fraudulent indicators
* Update system daily
* Thorough and timeous feedback to relevant parties
* Prompt handling and feedback on complaints (internal & external)

Qualifications & Experience:
* Matric
* Full qualification (Short-term insurance)
* Regulatory Exam Level 1 Successfully completed
* A minimum of three (3) years’ claims handling experience (both commercial & personal lines)
* Ski system experience (Genasys system) will be an advantage
* Must have demonstrable experience in the planning and implementation of business processes and system management
* DOFA confirmation from FSB

Skills/Competencies:
* Good Verbal and Written Communication Skills
* Systems Skills and knowledge (Excel, Genasys & Various Internal Systems)
* Negotiation Skills
* Client Service Driven
* Results & Detail Orientated
* Interpersonal Skills
* Team player
* Good Time Management Skills (Planning and Organizing)
* High Stress Tolerance & Resilience
* Analytical ability (reasoning & questioning)