A dynamic organisation based in Pietermaritzburg is looking for claim handlers to ensure that all claims, within authority levels takes place according to the agreed standards, service levels and procedures.

The position:

• Check policy cover details, premiums and excesses.
• Ensure that all the relevant documentation has been received.
• Appoint assessors when necessary.
• Negotiate claims with brokers.
• Arrange upliftment of write offs.
• Release payments.
• Prepare agreement of loss.
• Arrange settlement to finance companies.
• Providing high quality service and solutions to brokers to ensure business retention and profitable growth.
• Providing qualitative service levels to internal and external clients.
• Attend to all correspondence.
• Check claim reports.
• Meet various deadlines.

Minimum qualification:

• Afrikaans and English.
• Matric/Grade 12 Accountancy and Maths.
• A full qualification in short-term insurance would be an advantage or a full legal qualification.
• RE5 would be an advantage.

Experience:

• 5 years’+ short-term domestic and commercial insurance experience.
• Good understanding of short-term procedures.
• Computer literate in Microsoft Office and insurance systems (preferably flexi).
• Strong attention to detail and distinct ability to identify grammatical and spelling errors.
• Must be able to work under pressure.
• Excellent time management skills.
• Excellent oral and written communication.

Skills and personal attributes:

• Excellent administration skills.
• Effective time-management skills.
• Problem solver.
• Team player.
• Good client service skills.
• Good communication and listening skills (excellent telephone etiquette).
• Maintain effective office procedures.
• Well-spoken and presentable.
• Conversant in English and Afrikaans.
• Strong organisational skills, able to prioritise.
• Attention to detail
• A strong can-do attitude and an energetic positive approach.
• Sound knowledge of statutory and legislative requirements.

***Only successful candidates will be contacted***