Short Term Insurance Claims Manager with minimum 5 years’ industry experience on a managerial level and experience in both personal and commercial lines claims, required to ensure timeous processing of claims, profitability and compliance of the Claims Processing Department.

Minimum requirements:
• NQF4 Short Term Insurance qualification OR suitable alternative as recognised by the FSB – Minimum: compliant for both commercial and personal lines insurance
• RE essential
• Minimum 5 years’ working experience in the short term insurance industry on a managerial level
• Minimum 5 years’ claims processing experience – Personal Lines AND Commercial essential
• Bilingual – English and Afrikaans essential

Responsibilities:
• Manage and report on Claims Processing Department’s KPI’s
• Identify areas of concern and implement corrective measures
• Manage, support and coach Team Leader and Claims Consultants
• Performance Management, Staff engagement and motivation
• Talent management and succession planning
• Staff communication and interaction – chairing and facilitating staff meetings
• Ensure compliance with policies, procedures and SLA’s
• Assist in determining goals and service levels for various teams
• Drive process, system enhancements
• Develop and maintain relationships with all stakeholders
• Identify and investigate variances
• Manage department’s costs against approved budget