We are looking for a great Claims Service Consultant that will provide excellent class service unique to and in defence of the customer need.



Essential Requirements:

Grade 12 (Standard 10) with University Entrance (NQF4)
Relevant FAIS Qualification
At least 2-3 years experience in a Customer Service environment

Desirable Requirements:

Customer Service diploma/certificate
A relevant 3 year related degree / diploma
Claims Experience
Call Centre Experience
Knowledge of underwriting
Knowledge of the short-term insurance industry


Responsibilities:

To always strive to deliver service that aims to achieve first contact resolution.
Increase customer satisfaction through positive interaction focussing on making it easy to fulfil customer needs
Continuously strive to maintain and enhance product and system knowledge, living up to the customer service expectation while complying to the FSB.
Ensuring appropriate ownership of the customer retention value chain by providing a professional quality service.
Build and maintain relationships with colleagues, customers, brokers and service providers
Supplying accurate and comprehensive data integrity relating to customer information that will support the processing environment.
Accurately capturing detailed and accurate information received from customers.
Ensure Claims are finalised within set parameters (Turnaround time, SLA’s (Service Level Agreements) terms and conditions applied accurately).
Ensure regular feedback to customers and other stakeholders, as determined by the company and/or customer requirements.
Take accountability for the resolution of customer complaints, with a view to customer retention.
Us judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retentions.
Deliver on Treating Customers Fairly principles in alignment with regulatory requirements

If you are a SA citizen & your CV meets the above criteria, please email your CV immediately.

If you have not heard from us within a 2 week period, please deem your application as unsuccessful.