JOB TITLE: Client Executive
REPORTING TO: GM Client Management Services
UNIT/GROUP: Sales and Client Management Services

OVERALL PURPOSE OF JOB:
To maintain relationships with existing designated clients and develop new business opportunities within both the nominated account base as well as identify and develop new blue sky business opportunities.

MAIN RESPONSIBILITIES/TASKS:
To ensure retention of existing client base.
To ensure growth of existing client base.
To identify and sign on new clients.
To ensure that agreed financial and growth targets are met in line with set targets.
To take ultimate accountability for driving of the full client services process.
To act as trusted advisor to clients and prospective clients for all BCM related services, including a key focus on all of the company's Services offering and others as and when they become application.
To selectively identify, qualify and manage opportunities within the existing account base, as well as opportunities for new products sets.
To accurately complete and update the designated account plans on an ongoing basis.
To ensure that all Pre and Post – test reports are handled accurately, and any potential short failings from the company are corrected, and a plan is put in place so that it does not happen again.
Review progress as compared to budget with staff quarterly.
Profitability and sales involves establishing and achieving sales and profitability goals and increasing the Companies market share.To ensure retention of existing client base.
Establish sales goals and develop plans to achieve them

OTHER FEATURES OF THE JOB
Own transport and valid driving license.
Flexibility to work after normal working hours.
Good work ethics.
Willingness to travel to other sites and offices within Southern Africa.

KNOWLEDGE, SKILLS AND COMPETENCIES:
Relating and Networking.
Delivering results and meeting customer expectations.
Persuading and influencing.
Presenting and communicating information.
Deciding and initiating action.
Entrepreneurial and commercial thinking.
Takes responsibilities for actions, projects and people.
Takes initiative and works under direction, initiates and generates activity and introduces changes into work processes, make quick, clear decisions which may include tough choices or considered risks.
Provides others with clear direction, motivates and empowers other, recruit staff of high caliber, provides staff with development opportunities and coaching, sets appropriate standards of behavior.
Upholds ethics and values, demonstrates integrity, promotes and defends equal opportunities, build diverse teams, encourages organizational and individual responsibility towards the community and the environment.
Easily establishes good relationships with customers and staff, relates well to people at all levels, builds wide and effective networks of contracts.
Applies specialist and detailed technical expertise, uses technology to achieve work objectives, develops job knowledge and expertise through continual professional development, at understanding of different organizational departments and functions.
Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships, probes for further information or greater understanding of a problem, makes rational judgments from the available information and analysis, demonstrates an understanding of how one issue may be part of a much larger system.
Continually build upon personal skills and knowledge.

MINIMUM EDUCATION, QUALIFICATIONS, EXPERIENCE REQUIRED BY INCUMBENT:
Matric
Tertiary education, preferably in a technical or business degree or diploma or BCom Degree or Project Management Certificate.
Minimum of 5-7 years in ICT related industry, at least 3 of which in a Senior Client Management role.
Knowledge of Business Continuity and Resilience practices will be an advantage