Client Liaison Officer Medical Scheme - Mafikeng Verfied Gold Badge

Salary Negotiable Mafikeng, North-West Mafikeng, North-West more than 14 days ago 20-03-2017 1:42:02 PM
03-04-2017 11:42:13 AM
Client Liaison Officer - Medical Scheme - Mahikeng

Reports to: Client Liaison Manager

JOB SUMMARY
The CLO will provide onsite client services and resolve member and potential member queries.

KEY RESPONSIBILITIES
Provide client services:
? Visit, interact with and assist members in Departments and other public service offices as and when required
? Facilitate meetings and one-on-one sessions in an effort to resolve administrative issues encountered by members
? Receive Scheme correspondence from members and submit to the Administrative team on a daily basis
? Follow up with members on outstanding information or documents required by the Scheme to finalise business processes
? Assist the marketing service provider at marketing events by attending to member queries
? Attempt to resolve all queries at first contact
? Log all resolved and unresolved queries on a daily basis for reporting purposes
? Compile a daily activity report
? Escalate all unresolved queries to the admin team through the team leader on a daily basis
? Represent the company well at all times in line with the mission, vision and values
? Maintain positive Scheme member and stakeholder relationships
? Facilitate effective communication between members and the Scheme
? Compile weekly, monthly and quarterly activity reports for submission to the Team Leader
? Provide ad hoc information when requested
? Have extensive Must have the ability to use a computer and required systems to resolve member queries
? Market the Scheme to potential members and assist in enrolling them on the Scheme Scheme and operational knowledge to assist in resolving member queries

QUALIFICATION AND REQUIREMENTS
? Matric and or/or Post Matric qualifications
? 1 -2 years customer service background in call centre or service environment
? Computer literate
? Passion for customer service
? Self-motivated and pro-active
? Attention to detail
? Excellent interpersonal skills
? Good written and verbal Communications Skills
? Team Player