Retention Manager - Claremont, Cape Town

Industry: Insurance

The retention team is responsible for the retention of the individual policyholder and resolving arrears premiums, while maintaining a high standard of customer service.

Job description & duties:

• Effectively manage retention staff

• Effectively manage the workflow of the team

• Driving quality standards

• Identify initiatives (including process and IT system improvements)

• Manage complaints and escalations.

• Interact professionally with clients, brokers and stakeholders

• Performing retention work

Skills required:

• Leadership skills

• Excellent written and verbal communication skills

• Good marketing and sales techniques and excellent objection handling skills

• Excellent customer service delivery

• Attention to detail and a high level of accuracy

• Intermediate MS Office, especially Microsoft Outlook and Excel

• Numerical and analytical ability and interpret reports

• Time management skills

Minimum qualifications/ experience:

• Matric with Math’s

• Long or short-term insurance industry experience

• 3 Years’ insurance call center management

• Customer service and administration

• Sales experience

Salary: Negotiable