Client Service Agent - East London Verfied

R 10500 per month East London, Eastern Cape East London, Eastern Cape more than 14 days ago 05-12-2016 3:42:00 PM
02-01-2017 3:42:00 PM

Meet daily service level requirements in dealing with inbound and outbound calls.
Meet daily turnaround times by ensuring customer requests are resolved.
Record keeping of enquiries and changes made from inbound and outbound calls on a daily basis.
Ensure all inbound calls are answered within agreed turnaround time.
Check that customer requests are resolved by ensuring that external parties complete the enquiry or change/s within the agreed turnaround time.
Meet daily service delivery to customers as per set quality assurance guidelines.
Maintain customers’ relationships by following quality assurance guidelines.
Participate in coaching and development plans received from Supervisor.
Ensure correct product information is communicated to the customers when dealing with inbound and outbound calls.
Ensure that all written communication to customer meets the quality standard as agreed.
Adherence to standard operating procedures.

Requirement Note:
Valid Matric
Credit and Criminal Clear
1 Year minimum call centre experience
1 Year minimum short term insurance experience
Ability to work under pressure
PC Literacy
Communication skills - verbal and written
Must have Analytical skills
Keyboard skills/typing skills