Client Service Consultants Investments (experienced) – JHB

ACR-460

(Please note: For training purposes, the successful candidate would be require to work in our Cape Town offices for a period of 8-12 months before returning to resume their duties in the Johannesburg office).

My client, a top tier asset management / investment company is seeking top caliber candidates for their high level call / client service centre. Work alongside other professionals in order to deliver an elevated level of service to all clients. This includes direct clients, financial advisers and senior executives.

You are the first point of contact when a client phones into the company and as such, you are the ‘face of the company’. Staff employed as Client Service Consultants are mostly young graduates who obtained well above average marks during their university careers and who have a passion for the investment industry. When clients call in, the staff member taking the call has no idea what the question or query will be. Thus, you need to keep up to date with current events that affect the markets and stock exchanges globally, understand all company products and the various funds that clients may invest in. Please note: you are not allowed to give any financial advice – staff are not “Financial Planners or Brokers”! You may only offer information regarding the funds.

In exchange for your prior experience and well above average academic results you will be rewarded with extensive and superior training, a market related salary and other benefits. As well as an opportunity to interact with and learn from experienced Investment staff.

Your training will include all investment products offered by the company. This includes unit trusts, pension and provident funds, life funds and annuities.

I am seeking candidates with Investment Banking experience and other Financial Services experience such as consulting, actuarial, administration, asset consulting, beneficiary trust, financial planning and trustee training. Perhaps you not seeking another role right now but you may feel your degree and theory is under utilised. If so, then this is a perfect opportunity for you to sink your teeth into an entry level role in the Asset Management / Investment industry. You have an affinity for the investment industry - you watch the economic news at night and read relevant publications. Tea time you and your co-workers discuss the markets, share price and global events that affect them.

There is a definite career path and progression for those who seek it and you ARE rewarded for your skills and hard work.

What my client wants from you:

QUALIFICATIONS AND EXPERIENCE

* Relevant business degree (Essential). Please note – the selection criteria requires above average results
* Excellent verbal and written communication skills (Essential)
* Knowledge and interest in finance and investment management
* Multilingual (Advantageous)

COMPETENCIES

* Strong verbal and written communication skills
* Numeric ability
* Client focussed, friendly and empathetic manner
* Accuracy and attention to detail
* Self Control
* Initiative
* Analytical Thinking
* Professionalism
* Administration Skills
* Adaptability
* Stress tolerance
* Ability to relate to others
* Ability to deal with complexity
*Ability to prioritise and function positively under pressure
* Ability to function as part of a team
* Accept accountability and take responsibility for tasks done
* Computer literacy