Client Service Coordinator - Sandton Verfied

R 20000 per month Sandton, Gauteng Sandton, Gauteng more than 14 days ago 14-09-2017 8:52:42 AM
09-11-2017 8:52:42 AM
You will be responsible for ensuring that the team is meeting the client’s needs and working with all the key functions that go into creating the teams output. As a Client Service coordinator, you are constantly solving problems, managing internal and external communications, and driving projects to completion.

Summary of the role

· Monitoring team’s responses to both internal and external clients
· Monitor team’s accuracy in data capturing and information output
· Auditing data accuracy and reports sent to clients and internal stakeholders from internal team
· Vetting information and billing
· Adherence to business processes and company policies
· Understand and adhere to client commercial processes and SLA’s
· Responding timeously to emails and phone call enquiries/requests from external clients and internal stakeholders
· Must be target driven and ensure that deadlines are met for both external clients and internal stakeholders
· Client relationship management; schedule meetings with clients and internal stakeholders to stay abreast of their requirements
· Client Onboarding
· Responsible for budgeting, forecasting, invoicing and client recon review maintenance

Qualifications and Experience

· Matric
· Related qualification would be advantageous e.g. Business Management

Personal Attributes

· Excellent communication skills, both verbal and in written
· Excellent interpersonal and leadership skills
· Detail oriented
· Target and deadline driven
· Organised, with strong attention to detail and time management skills
· Persuasive, able to sell work and ideas, and respond positively to feedback
· Team player
· Flexible, and able to solve problems
· Resilient and positive in difficult situations
· Accountable and responsible for managing the client relationship through effective communication, problem solving, and responding to requests

Recruiter: Outsourced CTO