Client Service Team Leader
Salary Negotiable
Not Specified
more than 14 days ago
23-05-2017 4:01:44 PM
20-06-2017 4:01:44 PM
My Short Term Insurance Client is urgently looking for a Client Service Team Leader
Minimum Requirements:
- Degree - B Comm adv
- Ms Office Literate
Duties
- You will be responsible for the overall functional operations of the team (+/- 12 Consultants)
- Primary focus will be on assisting Client Services with daily queries and requests
- Responsible for updating daily reporting
- Will conduct daily individual chats with all staff members about previous days performance
- Completing the regular adherence of the team on a day to day basis
- Managing capacity, leave, lunchbreaks etc.
- Provide world class customer service
- Reduce cancellation
- Ensure that the team maintain a minimum Quality Assurance Score of 90%
Ref: JHB000057/RC