Client Service Team Leader Verfied

Salary Negotiable Not Specified more than 14 days ago 23-05-2017 4:01:44 PM
20-06-2017 4:01:44 PM

My Short Term Insurance Client is urgently looking for a Client Service Team Leader

Minimum Requirements:

  • Degree - B Comm adv
  • Ms Office Literate

Duties

  • You will be responsible for the overall functional operations of the team (+/- 12 Consultants)
  • Primary focus will be on assisting Client Services with daily queries and requests
  • Responsible for updating daily reporting
  • Will conduct daily individual chats with all staff members about previous days performance
  • Completing the regular adherence of the team on a day to day basis
  • Managing capacity, leave, lunchbreaks etc.
  • Provide world class customer service
  • Reduce cancellation
  • Ensure that the team maintain a minimum Quality Assurance Score of 90%

 

 

Ref: JHB000057/RC