PURPOSE:

The candidate will be responsible for developing long-term relationships with their portfolio of assigned
clients, connecting with key stakeholders to deliver their required service/product. They will be the
liaison between clients and cross-functional internal teams to ensure the timely and successful delivery
of our solutions according to the client’s needs.

DUTIES:

Organise and execute assigned business projects on behalf of our clients according to set
requirements.
? Collate, compile, interpret and quality assure data and compile accurate reports on behalf of
asigned clients in accordance with the agreed to service level agreements and reporting
requirements.
? Formulate recommendations and solutions with attention to the client’s wishes, capabilities and
limitations forming concise reports.
? Present findings and suggestions to clients with ample justification and practical advice.
? Provide guidance for any occurring problems and issues related to our industry.
? Organise and coordinate operations in ways that ensure maximum productivity.
? Ensure adherence to legislation and guidelines.
? Improve client service experience, create engaged clients and facilitate organic growth.
? Take ownership of our clients’ issues and follow problems through to resolution.
? Develop service procedures, policies and standards.
? Keep ahead of industry’s developments and apply best practices to areas of improvement.
? Maintain an orderly workflow according to priorities.
? Identify and assess clients’ needs to achieve satisfaction.
? Build sustainable relationships of trust through open and interactive communication both internally
and externally.
? Acquire, build and promote strong, long-lasting client relationships by partnering with our clients by
understanding their needs.
? Provide accurate, valid and complete information by using the right methods/tools.
? Handle complaints, provide appropriate solutions and alternatives within the time limits and follow
up to ensure resolution.
? Follow communication procedures, guidelines and policies.
? Take the extra mile to engage clients.
? Respond to complaints and resolve issues aiming to achieve client contentment and the
preservation of the company’s reputation.
? Collaborate with the team to achieve better results.
? Ensure the correct products and services are delivered to our clients in a timely manner.
? Serve as the link of communication between key clients and our internal teams.
? Operate as the lead point of contact for any and all matters specific to assigned clients.
? Ensure the timely and successful delivery of our solutions according to client needs and objectives.
? Communicate clearly the progress of monthly/quarterly initiatives to internal and external
stakeholders.
? Assist with high severity requests or issue escalations as needed.
? Capturing supplier data accurately

QUALIFICATION:

Diploma (advantageous but not critical)
? Computer Literacy (Microsoft Office)
? Intermediate to Advanced MS Excel skill level (highly advantageous)
? Excellent telephonic skills
? Excellent command of the English language
? Good written, oral, and interpersonal communication skills
? Bilingualism would be an advantage (English and at least one other official language)
? Data capturing
? Strong client service orientation.
? Ability to effectively prioritize and execute tasks in a high-pressure environment.
? Exceptional interpersonal skills, with a focus on listening and questioning skills.
? Highly self-motivated and directed.
? Keen attention to detail.
? Team-oriented and skilled in working within a collaborative environment.