Collaboration Engineer - Cape Town Verfied

R 25k per month Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 16-01-2019 1:05:40 PM
13-03-2019 1:05:40 PM
The Collaboration Engineer audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to reduction in tickets and optimization of effort. They plan and execute approved maintenance activities
Work experience required
5-8 years of relevant managed services experience
Must possess essential and operational knowledge in ticketing tools preferably Service Now.
Strong client service orientation and passion for achieving or exceeding expectations
Excellent written and verbal communication skills
Certifications required
ITIL certification
At least one mid-Level certification relevant to CoE - Ex – CCNP for networks, MSCE for Windows Server Data Center CoE (Add MCS and MCSfM certs in this section)
Good to have scripting knowledge such as Python, PERL
Good to have cross technology skills Ex Windows server L2 along with UNIX or Storage skills.
Cisco Certified Network Associate - Routing and Switching (CCNA-R/S)
Cisco Certified Network Associate - Wireless (CCNA-WL)
Riverbed Certified Solutions Associate - WAN Optimization (RCSA-W)
Cisco Certified Network Associate - Security (CCNA-SEC)
Juniper Certifications
Meraki Certifications
MCSA, MCSE, RHEL, VCP
MS-IIS Server
Citrix Metaframe
Cisco Certified Network Associate - Data Center (CCNA-DC)
Cisco Certified Network Associate - Video (CCNA-VID)
Cisco Certified Network Associate - Voice (CCNA-V)